Delivery

At Shanthala Agarbathies, we are committed to delivering your order safely and on time.

  • Orders are processed within 24โ€“48 hours after confirmation.
  • Delivery is available across India through trusted courier partners.
  • Estimated delivery time is 3โ€“7 business days, depending on your location.
  • A tracking link will be shared via WhatsApp and Email once your order is shipped.
  • Delivery timelines may vary during festivals, holidays, or unforeseen circumstances.

Return

Customer satisfaction is our priority.

  • If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
  • Products must be unused and in their original packaging to be eligible for replacement.
  • Due to the nature of incense products, opened or used products cannot be returned.
  • Approved replacements or refunds will be processed within 5โ€“7 business days.

Help

  • Our customer support team is always happy to help.

    ๐Ÿ“ž Phone: +91 98456 06202

    ๐Ÿ“ง Email: shanthalaincense@gmail.com

    ย 

    ๐Ÿ•’ Customer Support: Monday โ€“ Saturday | 9:30 AM โ€“ 6:30 PM

    ๐Ÿ’ฌ WhatsApp Support: Available during business hours for order tracking and assistance.