Privacy Policy

Last Updated: September 18, 2026

At Shanthala Agarbathies, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, or contact us.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Full name
• Billing and shipping address
• Phone number
• Email address
• Order and purchase details
• Payment-related information
• Information you voluntarily provide through contact forms or other website forms

We only collect information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Confirm and communicate about your orders
• Process payments securely through our payment service providers
• Provide customer support
• Respond to enquiries and requests
• Send important information regarding your orders
• Improve our website, products, and services
• Prevent fraudulent or unauthorized transactions
• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment providers, such as Razorpay.

We do not intentionally store your complete credit card, debit card, UPI PIN, or other sensitive payment credentials on our website. Payment information is handled by the relevant payment service provider according to its privacy and security practices.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, and support website functionality.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

5. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers when required to operate our business, including:

• Payment processors
• Shipping and delivery partners
• Website hosting and technical service providers
• Email or communication service providers
• Analytics and security service providers

These parties may receive only the information reasonably necessary to provide their services.

We may also disclose information when required by law, legal proceedings, government authorities, or to protect our rights, customers, website, or business.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal or regulatory obligations.

8. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, communication, hosting, or other website functionality.

These third-party services may process information according to their own privacy policies and terms.

9. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites.

We recommend reviewing the privacy policy of any third-party website you visit.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.

To make a privacy-related request, please contact us using the details provided below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or applicable legal requirements.

Any updates will be posted on this page with a revised Last Updated date.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Shanthala Agarbathies

Website: https://shanthalaagarbathies.com/

Email: shanthalaagencies@gmail.com